Gustaf Alströmer

46 statements across 5 episodes · 14 bullish · 10 bearish · 2 people on the record · first statement Jun 23, 2017 by Gustaf Alströmer · said 12 times in 6 episodes since 2018 · across every show →

On the record as a speaker too: Gustaf Alströmer's record, appearances and statements → this page counts the times other people say the name.

Mentions by year

brought up most by Suhail Doshi (4), Craig Cannon (4), Paul Graham (2)

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every mention, scene by scene, with the transcript →

Everything said about Gustaf Alströmer, oldest first

Jun 23, 2017 positive
Assertion Not checkable as stated
Alströmer: Voxer user retention hinged on first-time friend count
“We found that the amount of friends that you have when you open the app that were the very first time on the app and how you display them was absolutely, absolutely key to whether they were going to use the app or not.”
Gustaf Alströmer Jun 23, 2017 ▶ 5:18 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 23, 2017 neutral
Insight
Alströmer: Most companies achieve massive scale by mastering just one platform
“Most companies that go really, really large, they do it on figuring out one platform. So they are really good at online marketing, they're really good at SEO, they're really good at reality, or the Facebook platform, or something like that. It's rare that you …”
Gustaf Alströmer Jun 23, 2017 ▶ 18:24 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 23, 2017 positive
Insight
Alströmer: Growth disciplines become vital when new platforms emerge
“Growth kind of becomes important when they have new platforms. So you have Facebook platform, you have the mobile platform, you have Google, SEO, there's a bunch of larger platforms that makes people actually care about investing in them.”
Gustaf Alströmer Jun 23, 2017 ▶ 4:36 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 23, 2017 neutral
Disclosure
Alströmer: Airbnb Held Bi-Weekly Experiment Reviews Where Teams Guessed A/B Test Winners
“Every two weeks, the growth team gets into a room, and we show experiments that we've shipped and gotten significant results on in the last, last month, say. And the engineer will go on stage, show the experiments, show the control and the experiment. Before t…”
Gustaf Alströmer Jun 23, 2017 ▶ 24:25 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 23, 2017 neutral
Assertion Not checkable as stated
Elman: Airbnb's growth team expanded from 3 to over 100 people
“Ed joined Uber to start the growth team when it was five people, and then over the three and a half years became kind of VP of both product and growth for kind of all of Uber, and Gustav joined, and the Airbnb growth team was him and two other people when he g…”
Josh Elman Jun 23, 2017 ▶ 0:25 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 23, 2017 positive
Insight
Alströmer: Growth Teams Not Seeing Counterintuitive A/B Results Aren't Taking Big Risks
“Predicting product decisions are really, it's really tricky. So I would say this happens all the time, and if it doesn't happen, then you're not taking big enough risks. You should be seeing things that are counterintuitive.”
Gustaf Alströmer Jun 23, 2017 ▶ 24:49 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 23, 2017 negative
Insight
Alströmer: Websites Should Never Automatically Log Users Out For Better Growth
“If you have a website, and you have people come to your website, and you have accounts, don't log them out. Just like, keep people logging for as long as you can. There's really no benefit in automatically logging people out after, after a couple of months, af…”
Gustaf Alströmer Jun 23, 2017 ▶ 25:20 Scaling Growth | Gustaf Alstromer, YC Partner (formerly Airbnb) & Ed Baker (formerly Uber) · Y Combinator
Jun 26, 2019 neutral
Assertion Not checkable as stated
Alströmer: Only 10% of Airbnb homepage visitors had booking intent
“We actually made the mistake of going all focusing on the onboarding for the homepage, because they're like, well, that has the biggest scale by a long shot, but it turned out that only like, 10% of the people that come to the homepage actually have a booking …”
Gustaf Alströmer Jun 26, 2019 ▶ 28:15 Advice on Organizing and Running Growth Teams from Dan Hockenmaier and Gustaf Alströmer · Y Combinator
Jun 26, 2019 neutral
Assertion Not checkable as stated
Alströmer: Airbnb scaled its online marketing team to up to 20 engineers
“If you look at the evolution of the online marketing team at Airbnb, it went from like one or two engineers to when I left, I think we were a 15 or 20 engineers on online marketing. And they were building everything from attribution system to automated bidding…”
Gustaf Alströmer Jun 26, 2019 ▶ 36:26 Advice on Organizing and Running Growth Teams from Dan Hockenmaier and Gustaf Alströmer · Y Combinator
Jun 26, 2019 positive
Insight
Alströmer: Early growth wins come from high-intent flows, not homepages
“The early wins are often in the high intent flows. So like where people actually thinking about booking or actually about to book. So search conversion is important one. Signup conversion is important one. Sort of like online marketing traffic was an important…”
Gustaf Alströmer Jun 26, 2019 ▶ 27:28 Advice on Organizing and Running Growth Teams from Dan Hockenmaier and Gustaf Alströmer · Y Combinator
Jun 26, 2019 neutral
Assertion Not checkable as stated
Alströmer: Word of mouth drove over 50% of Airbnb guests and 70% of hosts
“But if you look at the composition of growth of Airbnb word of mouth is by far the biggest driver. So I think it was, like, way over 50% on the guest side, and way over, like, 70% on the host side of people that heard about me for the first time through a frie…”
Gustaf Alströmer Jun 26, 2019 ▶ 47:13 Advice on Organizing and Running Growth Teams from Dan Hockenmaier and Gustaf Alströmer · Y Combinator
Jun 26, 2019 negative
Insight
Alströmer: Ad-driven monetization inherently misaligns growth optimization against users
“I think there is a fundamental problem sort of like with the driving the attention and then sort of like having advertising as a monetization engine. If you change that, and you say, actually, I am the, I'm the customer, I'm paying for the product, then you ge…”
Gustaf Alströmer Jun 26, 2019 ▶ 1:00:10 Advice on Organizing and Running Growth Teams from Dan Hockenmaier and Gustaf Alströmer · Y Combinator
Aug 15, 2019
Insight
Alströmer: Referral emails should name the inviter as sender to drive opens
“First, who's the sender of the email? If it's just Airbnb, I probably have never heard of Airbnb the first time I get this email. If it's Gustav that sent the email, and I sent it to my friends, they have heard of me, that's the reason to open the email.”
Gustaf Alströmer Aug 15, 2019 ▶ 27:10 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019
Assertion Contradicted
Alströmer: Airbnb founders posed as hired photographers to hide small team size
“They claimed to be hired photographers for Airbnb, Airbnb and breakfast. So when they met with all the hosts, they said, we want to come by your home and take photos. They didn't say that they were the founders because that made the company sound much smaller.”
Gustaf Alströmer Aug 15, 2019 ▶ 5:45 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019
Insight
Alströmer: Unbiased data is the best way to assess product-market fit
“I think that the best way to figure out if product market fit is to use data, unbiased data to understand if you basically have made something that people want.”
Gustaf Alströmer Aug 15, 2019 ▶ 9:09 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019
Insight
Alströmer: Lyft's key PMF metric is active riders, not ride count
“And finally, Lyft. You might want to think it's rides here. The rides is the best metric here. It's actually riders. Like, the people that are taking the rides are the ones that matter. Because it's the individuals that we want to measure here, and we not nece…”
Gustaf Alströmer Aug 15, 2019 ▶ 11:14 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019 positive
Insight
Alströmer: Early-stage founders must prioritize non-scalable tactics
“And if you went to school and you learned they should only work on things that really scale, you're gonna have to unlearn that skill. Because when you start your company, the most important thing is going to do things that don't scale.”
Gustaf Alströmer Aug 15, 2019 ▶ 3:39 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019
Insight
Alströmer: 'Accept invitation' CTA outperforms generic 'sign up' in referrals
“Well, I could sign up, which is a undefined thing that you can do sometime in the future, or I can do what we did here, was accept my invitation. This sounds more exclusive. It sounds like something that is just for me. It doesn't sound like something I can do…”
Gustaf Alströmer Aug 15, 2019 ▶ 27:50 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019
Insight
Alströmer: SEO-driven startups must eventually match Pinterest and TripAdvisor
“If you are going to rely on search engine optimization to grow you're going to have to Be as good as a Pinterest or a TripAdvisor. Eventually. Not right away, but eventually. Because, ah, it's so competitive to win in this, like, large world of SEO.”
Gustaf Alströmer Aug 15, 2019 ▶ 30:51 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019
Disclosure
Alströmer: Airbnb measured user retention on an annual basis
“So when we were measuring retention at Airbnb, we're looking at annual.”
Gustaf Alströmer Aug 15, 2019 ▶ 10:15 Gustaf Alströmer - Growth for Startups · Y Combinator
Aug 15, 2019 negative
Insight
Alströmer: Most startups lack product-market fit despite founder belief
“Most startups don't have product market fit. Founders tell themselves that they do, and they try to convince themselves that this is working. But the truth is, for most companies, it's not working.”
Gustaf Alströmer Aug 15, 2019 ▶ 1:22 Gustaf Alströmer - Growth for Startups · Y Combinator
Dec 1, 2022 positive
Insight
Rapidly shipping product updates based on customer feedback builds trust
“Reacting to things that they're saying, you can ship a new screen with a new version of the product and that builds trust with them. They now know that you react to their feedback very fast.”
Gustaf Alströmer Dec 1, 2022 ▶ 16:31 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 negative
Insight
Interviewed users have no incentive to say no to proposed features
“Users don't have incentive to say no to really any additional features. If you ask for this feature or this feature, they'll probably say yes to everything, right?”
Gustaf Alströmer Dec 1, 2022 ▶ 12:23 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 positive
Insight
A five-minute video interview beats thousands of written survey responses
“You can learn a lot more from a five minute video interview than 500 or 5000 survey responses.”
Gustaf Alströmer Dec 1, 2022 ▶ 6:13 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 neutral
Insight
Personal network contacts are responsive but often give less honest feedback
“It's always easy to interview people that you know, or people who are on your network. They're simply the most likely to respond, but perhaps can be less honest in their answers to not offend you.”
Gustaf Alströmer Dec 1, 2022 ▶ 3:28 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 neutral
Insight
Never guide users when testing interactive product prototypes
“The key thing, if you're doing this tactic, is to not tell them what to do. Do not tell them what to do. Just watch them play around with it. You can tell them a specific goal, like try to make a booking at Airbnb, or try to do a search with dates on Airbnb, o…”
Gustaf Alströmer Dec 1, 2022 ▶ 15:05 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 positive
Insight
Founders must observe actual user behavior because changing it is hard
“You want to deeply understand their behavior, not just what they're saying, but what they're doing because changing the behavior will be hard.”
Gustaf Alströmer Dec 1, 2022 ▶ 9:36 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 negative
Insight
Asking users if they will use a product yields meaningless positive answers
“Will you use our product? They're probably going to say yes, but they're not going to mean anything to you in that answer.”
Gustaf Alströmer Dec 1, 2022 ▶ 10:05 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 negative
Insight
Users describe problems well, but founders must design the actual solutions
“Remember, their job is to tell you about the problem. Your job is to think about what features to solve that problem. So, ask, asking them about your job isn't really gonna help you.”
Gustaf Alströmer Dec 1, 2022 ▶ 10:15 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 positive
Insight
The best founders learn directly from users throughout the company's life
“Great founders talk to future customers before they even have a product. In fact, the very best founders in the world learn directly from their users throughout the life of their company.”
Gustaf Alströmer Dec 1, 2022 ▶ 1:23 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 positive
Assertion Not checkable as stated
Airbnb tested unbuilt features by handing phone prototypes to lobby visitors
“We used to do this at Airbnb all the time. We'd go downstairs in our office, and we'd find some people that were waiting for an interview or waiting for getting a coffee or something, and we'd just show them the latest version of the app. This would be an InVi…”
Gustaf Alströmer Dec 1, 2022 ▶ 14:45 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022
Assertion Not checkable as stated
Early Airbnb guests demanded host phone numbers because they lacked trust
“In early Airbnb, a lot of guests wanted to have the phone numbers of the host, so they can call them. And we were like, why do you need that? It just turned out that they didn't fully trust the platform. Like, we had not displayed enough trust in Airbnb, so th…”
Gustaf Alströmer Dec 1, 2022 ▶ 12:03 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 negative
Insight
Introducing product ideas early in interviews severely biases customer feedback
“The most, most, most important thing here is to not introduce your idea till maybe at the end of the call or maybe not at all. Doing this too early can bias them in their answers.”
Gustaf Alströmer Dec 1, 2022 ▶ 6:30 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022
Insight
Founders should build MVPs quickly rather than over-analyzing user feedback
“Don't over-intellectualize this process. Really, you just want to start designing the MVP as fast as you can, but you want to make sure you have accurate information when you decide the MVP.”
Gustaf Alströmer Dec 1, 2022 ▶ 13:12 How To Talk To Users | Startup School · Y Combinator
Dec 1, 2022 positive
Insight
Paying customers are the only stakeholders who will keep founders honest
“Users and customers will keep you honest. They are the only stakeholders actually paying you anything. If anyone will tell you the truth, it will be them.”
Gustaf Alströmer Dec 1, 2022 ▶ 1:42 How To Talk To Users | Startup School · Y Combinator
Dec 29, 2022 negative
Insight
Alströmer: Founders must not hire salespeople until selling the product themselves
“As a result, you should not hire a sales team until you know how to do sales yourself. Only then will you know what good looks like.”
Gustaf Alströmer Dec 29, 2022 ▶ 4:15 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022
Insight
Alströmer: High outbound volume is necessary because most people are not early adopters
“Most people are not early adopters, and I keep saying this to the YC companies I work with all the time. The reason you have to sell, send hundreds of emails is not that Most of those people get really upset and be like, I can't believe you emailed me, like, I…”
Gustaf Alströmer Dec 29, 2022 ▶ 12:37 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 negative
Insight
Alströmer: Founders fail at sales by not working backwards from goals
“The biggest mistakes that most founders do is they don't do enough outreach because they don't work backwards from the goal.”
Gustaf Alströmer Dec 29, 2022 ▶ 19:54 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 positive
Insight
Alströmer: Startups are the easiest initial customer segment for software companies
“Selling to startups is the easiest category. And I've learned this on and on again. With YC companies, specifically the ones that sell software, it just turns out that bigger companies have more bureaucracy, more processes. They even have a specific department…”
Gustaf Alströmer Dec 29, 2022 ▶ 11:52 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022
Insight
Alströmer: Founders should write plain text sales emails without HTML
“Four, do not use any HTML formatting. Write your email in plain text only, like you would written it to a friend.”
Gustaf Alströmer Dec 29, 2022 ▶ 7:14 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 positive
Insight
Alströmer: Sales is probably the easiest role for startup founders to learn
“If you don't know how to sell, don't worry. You can learn. It's probably the easiest job to learn in startup.”
Gustaf Alströmer Dec 29, 2022 ▶ 4:30 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 neutral
Assertion Partly supported
Alströmer: Amplitude, Stripe, and Front Started With Founder-Led Outbound Emails
“Some of the early ones like Amplitude, Stripe, Front, they were doing up on sales emails, just like the one we described to get started. Those founders were doing those sales emails as they get started.”
Gustaf Alströmer Dec 29, 2022 ▶ 18:48 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 negative
Insight
Alströmer: B2B Startups Should Offer Money-Back Guarantees Over Free Trials
“But you should not offer free trials and B to B sales. Go for a money back guarantee and go for the ability to opt out instead.”
Gustaf Alströmer Dec 29, 2022 ▶ 15:12 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 neutral
Insight
Alströmer: Outsourcing prospecting works only if founders know exactly what to outsource
“And I've seen a lot of YC founders that when they are getting to a thousand of these, they're like, oh, this is a very simple task. I can actually outsource this. And I think that can work if you know exactly what it is you're outsourcing.”
Gustaf Alströmer Dec 29, 2022 ▶ 10:17 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022 positive
Insight
Alströmer: Startups Should Raise Prices Until Customers Complain But Still Pay
“Increasing your price until your customers are complaining, but still paying is the right way to go.”
Gustaf Alströmer Dec 29, 2022 ▶ 15:18 How to Get Your First Customers | Startup School · Y Combinator
Dec 29, 2022
Insight
Alströmer: Sales emails should be at most six to eight sentences
“It should be short, max six to eight sentences.”
Gustaf Alströmer Dec 29, 2022 ▶ 6:43 How to Get Your First Customers | Startup School · Y Combinator
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