CRM

“But now the world is moving much more to a Warby Parker kind of world where you're not interacting with a person. So a CRM doesn't even make sense. It's like not the right technology for understanding what interactions you're having with the customer, and inst…”

“It won't just be like, oh, it's CRM, but with AI, because Mark Benioff in Salesforce is going to do CRM with AI. Like he's going to figure out a way to do that. He's they're very good at executing like that will happen.”

“This is why I think a lot of the hype in that, AI killing SAS is way overblown because particularly for a lot of business workflows, like very high guarantees on performance are fundamental to it. You know, if you put a record into your CRM, that stuff better …”