Borja Kwan, co-founder of marketing agency Four15 Digital, explains the operational and business results of restructuring workloads to protect employee well-being.
“So we didn't make this change and as a result lost revenue or clients. We just made improvements the way employees felt about their job.”
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More from Borja Kwan
Insight
Kwan: Resilience Is Primarily Innate, Though Strengthened by Adversity
“I think you either have it or you don't. Can you learn to become more resilient? Sure. Through experiences and adversity. And things like that.”
Borja KwanAug 19, 2025▶ 3:10He Fell on His Sword in Front of 20 Employees and It Worked
Disclosure
Kwan: Four15 Digital's Core Value Now Prioritizes Employees Over Clients
“One of our values is now if we have to choose its employee over client.”
Borja KwanAug 19, 2025▶ 10:20He Fell on His Sword in Front of 20 Employees and It Worked
Insight
Kwan: Accusations of Workplace Disrespect Are Often Just Subjective Interpretations
“Just because you say I was insensitive, or I was disrespectful, doesn't mean I actually was. Just because you said it doesn't mean I was. That may just be your problem. Like, not my problem. And I've been in those situations personally myself, you know, where …”
Borja KwanAug 19, 2025▶ 29:52He Fell on His Sword in Front of 20 Employees and It Worked
Disclosure
Kwan: Four15 Digital's Mexico Team Was Unaccustomed to Direct Leadership Feedback
“Even in our office in Mexico, it's a different culture in the way they do business. They are not accustomed, at least their, at least the team, I can't speak for everybody in Mexico. Maybe there are companies that have a different sort of way of doing business…”
Borja KwanAug 19, 2025▶ 14:39He Fell on His Sword in Front of 20 Employees and It Worked
AssertionNot checkable as stated
Kwan: Morale Surged After Publicly Acknowledging His Leadership Mistakes to Employees
“It frankly immediately improved the moment I got in front of everybody and I vocalized it and acknowledged my wrongdoing or a mistake that I made as a leader.”
Borja KwanAug 19, 2025▶ 13:01He Fell on His Sword in Front of 20 Employees and It Worked
Disclosure
Kwan: Four15 Digital Tolerates Demanding Clients but Draws Line at Mistreatment
“If you're being mistreated by a client, that's where we draw the line, right? They have to be respectful. They have to be professional. That's not to say they can't be demanding or expect a lot from you or become frustrated or express frustration. Oh, that's n…”
Borja KwanAug 19, 2025▶ 28:09He Fell on His Sword in Front of 20 Employees and It Worked
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