“I usually have different levels to where a person is. So often when they first get started, they'll work on something that's internal that won't be anywhere close to the client facing. And it usually takes some time before they get to client facing work.”
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More from Gresham Harkless Jr.
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Harkless: Fixing Employee Mistakes Yourself Is a Major Leadership Failure
“Especially when things don't go as well as I want them to go, or, you know, somebody messes up on something with a client, you know, you want to jump in and just do it and just like, I'll just take care of it. But I know that is one of the worst things that yo…”
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