Harkless: Fixing Employee Mistakes Yourself Is a Major Leadership Failure
Gresham Harkless Jr. · The Oxygen Mask Rule Every CEO Forgets · Dec 2, 2020 · at 14:10
Gresham Harkless Jr., founder of Blue 16 Media, discusses leadership delegation frameworks and avoiding becoming the operational bottleneck in a business.
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“Especially when things don't go as well as I want them to go, or, you know, somebody messes up on something with a client, you know, you want to jump in and just do it and just like, I'll just take care of it. But I know that is one of the worst things that you can do because you really want to kind of teach and empower the person.”
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Harkless: Restrict New Hires to Internal Tasks Before Client-Facing Work
“I usually have different levels to where a person is. So often when they first get started, they'll work on something that's internal that won't be anywhere close to the client facing. And it usually takes some time before they get to client facing work.”