retention rate
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 24, 2021 by Allison Hartsoe · across every show →
Everything said about retention rate, oldest first
Feb 24, 2021 negative
Hartsoe: Broad customer acquisition damages company valuation by lowering retention
“If you are casting a wide net, whether it's through referrals or through other marketing channels, then you may not be picking up the best fish, and that will hurt your valuation in the long run because it looks like you can't hold a customer.”