quality movement
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Sep 16, 2021 by Brad Cleveland · across every show →
Everything said about quality movement, oldest first
Sep 16, 2021 negative
Customer Experience Jargon and Frameworks Risk Repelling Organizational Buy-In
“Customer experience has become kind of a victim of its own success. So as it's grown up, it's become professionalized and lots of unique terms and wonky frameworks that are great. I saw the same thing with the quality movement as it grew up, but it can get to …”