customer support
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Sep 16, 2021 by Brad Cleveland · across every show →
Everything said about customer support, oldest first
Sep 16, 2021 negative
Most Companies Villainize High-Touch Support Reps Instead of Learning From Them
“But in a lot of organizations, that guy would have been the villain. You know, like, look, pal, put a lid on it. You're costing us a fortune trying to serve these customers. And he would have felt not great about the company. It just would have been a disconne…”