customer service
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 24, 2021 by Sean Weisbrot · across every show →
Everything said about customer service, oldest first
Feb 24, 2021 negative
Weisbrot: Poor support for low-tier users prevents SaaS upgrades
“We noticed that when you are of a free or low tier plan on a SaaS product, you typically get horrible customer service because it's not cost effective to invest your employees time in communicating with these people because they're not bringing back the Financ…”