customer experience
3 statements across 1 episodes · 2 bullish · 1 bearish · 1 people on the record · first statement Sep 16, 2021 by Brad Cleveland · across every show →
Everything said about customer experience, oldest first
Sep 16, 2021 positive
Employee Experience Directly Drives Customer Experience and Innovation
“Employee experience drives customer experience. We're really talking about what's happening on the inside and giving those opportunities is, such a powerful way to innovate and to ultimately create that kind of product and service and experience for our custom…”
Sep 16, 2021 positive
Companies Require a Designated Customer Experience Owner to Bridge Silos
“You have to have an owner of customer experience. Everyone's got to feel ownership in customer experience though, but you've got to have an owner who can help facilitate these connections across the organization and ensure that those communication channels are…”
Sep 16, 2021 negative
Customer Experience Jargon and Frameworks Risk Repelling Organizational Buy-In
“Customer experience has become kind of a victim of its own success. So as it's grown up, it's become professionalized and lots of unique terms and wonky frameworks that are great. I saw the same thing with the quality movement as it grew up, but it can get to …”