convenience

“They're providing a service. If people want to use it, they'll keep making it. And people want convenience. So if it's convenient, they'll do it. And if they do it will continue to get worse. And they will continue to keep doing it.”

“From a psychological standpoint, that's kind of problematic because we require friction in our lives, which is why people will say, oh my gosh, I've got, you know, that person has everything. They have all the money. They've got all the house. They've got all …”