The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 11 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Olson: I still monitor Zendesk and work support tickets at Pendo
“Folks, I still am in the Zendesk queue, and actually, even this morning, I was communicating with my VP of support. We're looking at doing a sprint to burn down our backlog, and I volunteered to go into the tickets and burn down the backlog with our support te…”
Olson: I personally read every Pendo NPS response every morning
“This morning when I woke up, I read every Every single MPS response we got this morning from the last time I looked, which is last night when I got off the plane and got to the hotel”
Olson: Personally interviewed nearly every candidate until Pendo reached 500 employees
“It is a fun fact that I interviewed nearly every person at the company up until 500 employees.”
Olson: Pendo's CAC payback period exceeds 12 months
“More than 12. Yeah, I think it is. I mean, it, We should be under 12. But I think a little more than 12 is fine for the stage. Growing in our growth rates, I think it's fine.”
Olson: I personally phoned every customer who emailed in early days
“In the early days of the company, I picked up the phone every single time a customer emailed me. Every time.”
Pendo's minimum annual contract size has increased to $18,000
“Our minimum price point now is 18,000 dollars annual.”
Pendo expands primarily by adding products rather than seats
“So we typically land on a single product and we expand when they put us on another product.
So take a company like an Infor, you know, we may start with a couple of products, then the product management products will go to their peers and say, Hey, check this …”