The Ledger
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Valishev: Southeast Asia and India are exceptionally hard software markets to monetize
“Southeast Asia is a really, really hard market to monetize. They have huge growth. For example, they got like three million new users of internet every month. That's insane. And they have like growing e-commerce, but it's really hard to get them to pay for a p…”
Valishev: Intercom targets advanced tech companies with complex software
“Intercom targets more Advanced technological companies with their complex product that can be integrated in your software product that can be like used to automate customer service, grow your retention and stuff.”
Valishev: SMB software churn is driven primarily by inevitable business closures
“The problem with our churn rate is that most of the times, businesses just close, and there's nothing we can do about it. When you run for a product for small businesses, it's inevitable.”
Valishev: Live chat signups convert harder in US and Europe than Brazil
“For example, in Russia it's, or in Brazil, it's really popular nowadays. But for example, in Turkey, in Europe, or for that matter, in the United States, it's, it turns out that it's harder to convert signups to active users.”
Valishev: Facebook is up to 10x less efficient than Google for acquisition
“Facebook is sometimes 10, 10 times less effective in number, in terms of Acquiring installation safe users than Google, for example, in Brazil.”
Valishev: JivoChat adds $1 million in revenue every year
“Our growth pretty linear. We add one million bucks in revenue every year.”
Valishev: JivoChat is entirely bootstrapped with no outside capital raised
“Yes. Yes. All bootstrapped.”
Valishev: JivoChat is installed on 230,000 websites worldwide
“Our live chat is installed on 230,000 websites worldwide.”
Valishev: JivoChat drove six years of growth via on-site widget branding
“When you come to some website, you see that it uses JiboChat, and that's actually how we grow through the past six years.”
Valishev: JivoChat Offered Web Developers a 30% Affiliate Commission
“You can get 30% commission, installing it to your clients.”
Valishev: JivoChat experiences 45% annual churn and two-year customer lifetime
“On average, it's 45%, so the average lifetime is a bit over two years for us right now.”
JivoChat has roughly 170,000 to 180,000 free business accounts
“So if you want to know the number of businesses that are on three, it's something like one 70 or one 80.”
JivoChat adds nearly 20,000 new signups every month
“A bit under to 20,000 users. 20,000 new signups.”
JivoChat spent $200K-$300K on paid ads to seed Brazil
“I think something between two and 300,000 dollars, because I can't say exactly, but I don't, I can't.”
JivoChat paid $3-$5 per free signup in Brazil
“On average we paid something between three and five dollars per, per signup.”