The Ledger

Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.

clear all ✕

why aren't all 7 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable

Assertion Supported
Callens: 89% of top G2 SaaS companies receive negative analytics reviews
“So what we did is we looked at 250 of the top-performing G-two top-performing companies on G-two on the main categories. And we looked at how their end users perceived the analytical feature set. And we actually found out that 89% of all these companies dealt …”
Karel Callens Jun 28, 2023 ▶ 6:51 The 5 levels of great customer analytics experience
Opinion
Callens: Strava beat rivals through customer analytics experience
“Strava largely beat their competition through great customer analytics experience.”
Karel Callens Jun 28, 2023 ▶ 8:05 The 5 levels of great customer analytics experience
Opinion
Callens: Most SaaS companies fail at delivering client-facing analytics
“Although that there are great examples out there, on average, most SaaS companies fail in doing client-facing analytics well.”
Karel Callens Jun 28, 2023 ▶ 6:35 The 5 levels of great customer analytics experience
Insight
Callens: Customer analytics means empowering end users, not tracking behavior
“When we're talking about customer analytics experience or client-facing analytics, I'm talking about you as SaaS companies offering the data to your end users so that they can make better decisions. It's not about analyzing your customer's behavior. No, it's a…”
Karel Callens Jun 28, 2023 ▶ 1:58 The 5 levels of great customer analytics experience
Assertion Partly supported
Callens: Data-driven companies are 23x more likely to acquire customers
“Data-driven companies were 23 times more likely to attract new customers, six times more likely to retain these customers, and 19 times more likely to be profitable.”
Karel Callens Jun 28, 2023 ▶ 3:08 The 5 levels of great customer analytics experience
Assertion Partly supported
Callens: 61% of negative analytics reviews cite clunky usability
“Well, the main reason, 61% of all negative reviews indicated that it was too clunky to use.”
Karel Callens Jun 28, 2023 ▶ 7:13 The 5 levels of great customer analytics experience
Assertion Supported
Callens: 79% of HubSpot users prefer custom reports over dashboard templates
“Did you know that in HubSpot, 79% of users prefer their own reports compared to the dashboard templates?”
Karel Callens Jun 28, 2023 ▶ 15:20 The 5 levels of great customer analytics experience
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