The Ledger
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Tran: Outsourced Support Staff Retain Over Three Years, Driving High LTV
“I think when you get someone on with support, they usually stick around, based on the, like, industry metrics, three plus years, and that's some, that's a pretty, like, that leads to pretty good LTVs.”
Tran: Support agency industry norm is 30% to 50% profit margins
“The industry norm is around 30 to 50% in profit margins”