The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 10 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Erba: Customer success teams should never carry sales or upsell quotas
“So my lesson is don't let, ah, customer success upsell or having sales quota. They need to focus on making customer happy.”
Erba: Founders should hire customer support teams before accelerating growth
“And this is an advice that I'm giving to other entrepreneurs. Hire first, grow after.”
Erba: Docebo's average annual contract value is slightly below $20,000
“It's somewhere between 10 and 30. It's slightly below 20 if we needed to make the average.”
Erba: 93% of Docebo's revenue is generated outside Italy
“And then we raised capital, we changed business model, and then we started doubling the revenues from 2012 to today with a huge growth and with 93% of the business outside Outside, Italy, 60% in North America.”
Erba: Docebo has raised around $10 million in working capital
“Working capital, around ten million.”
Docebo serves 1,400 mid-enterprise customers and doubled revenue since 2014
“As of today, we have 1400 enterprise customer, mid-enterprise customers, and in term of revenues, we have doubled since 2014.”
Docebo achieved over 75% year-over-year revenue growth
“We have added more than 75% this year.
Compared to the previous year.”
Erba: Docebo is not yet break-even and not fundraising
“We are not yet on a break even, but as of today, we are not actively looking.”
Erba: Docebo originated as an open-source slide-download tool for students
“Docebo was born as a software because my students needed something to download my PowerPoint presentation after the lesson. So with Fabio, that is my actual partner and CTO we created these small application that was released originally under, you know, open s…”