Assertion Supported AI assessment confidence: 95% certainty 4/5 debate potential 1/5

Erba: Docebo originated as an open-source slide-download tool for students

Claudio Erba · 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR · Mar 16, 2019 · at 2:27

Claudio Erba, founder and CEO of Docebo, explains the origins of the learning management platform to host Nathan Latka.

0:00 / 0:23exact quote · 23.5s
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“Docebo was born as a software because my students needed something to download my PowerPoint presentation after the lesson. So with Fabio, that is my actual partner and CTO we created these small application that was released originally under, you know, open source license.”

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Insight
Erba: Customer success teams should never carry sales or upsell quotas
“So my lesson is don't let, ah, customer success upsell or having sales quota. They need to focus on making customer happy.”
Claudio Erba Mar 16, 2019 ▶ 12:54 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
Insight
Erba: Founders should hire customer support teams before accelerating growth
“And this is an advice that I'm giving to other entrepreneurs. Hire first, grow after.”
Claudio Erba Mar 16, 2019 ▶ 10:20 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
Assertion Supported
Erba: Docebo's average annual contract value is slightly below $20,000
“It's somewhere between 10 and 30. It's slightly below 20 if we needed to make the average.”
Claudio Erba Mar 16, 2019 ▶ 4:21 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
Assertion Partly supported
Erba: 93% of Docebo's revenue is generated outside Italy
“And then we raised capital, we changed business model, and then we started doubling the revenues from 2012 to today with a huge growth and with 93% of the business outside Outside, Italy, 60% in North America.”
Claudio Erba Mar 16, 2019 ▶ 5:12 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
Disclosure
Erba: Docebo has raised around $10 million in working capital
“Working capital, around ten million.”
Claudio Erba Mar 16, 2019 ▶ 5:31 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
Assertion Supported
Docebo serves 1,400 mid-enterprise customers and doubled revenue since 2014
“As of today, we have 1400 enterprise customer, mid-enterprise customers, and in term of revenues, we have doubled since 2014.”
Claudio Erba Mar 16, 2019 ▶ 6:02 1330 This Professor Quit Higher Ed For Learning Management Platform, $24m in ARR
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