The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 12 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
VC-Backed SaaS Competitors Must Hike Prices to Justify Valuations
“And I think also like, I'm not trying to maximize overall enterprise value. I think those guys have maximized overall enterprise value. They need that because they need to drive cost up significantly to justify their valuation, which I don't need to do.”
Ben Congleton: Zendesk Hasn't Evolved Its Chat Product in Four Years
“Our chat is far superior to these bolt on chat products, like say HubSpot or, you know, Zendesk hasn't evolved their chat in like four years since they bought Zopim.”
Olark Created the First Floating Website Chat Box Widget
“And then over time because we are the first people who put this little floating chat box on the internet that created some virality. So like, you know, someone adds this to the site they see it's Olark and then they want it for their own site. Nowadays, that s…”
Seat-Based Pricing Alone Cannot Drive SMB SaaS Expansion Revenue
“I don't think you can do it on pure seats. I think that was I think that's basically just a challenge of the SMB target. I think you need to have add-ons.”
Almost Every Platform Offering Chat Today Was Once an Olark Partner
“Like basically anyone who has chat now was an Olark partner in the past.”
Olark Pays Executive Candidates to Complete Interview Homework Assignments
“We actually did something pretty interesting where we paid people to do homework. So we gave them a bunch of stats that were kind of made up numbers, but pretty close to our real numbers and said like, hey give us like what opportunities you see, what assumpti…”
Powered-By Chat Widgets Drive More Viral Growth in B2B SaaS
“Like for example, if you're an e-commerce company, like we end up getting less customers that way. If we were, if you're a B to B SaaS company, you'd see more. I imagine that both drift and intercom have seen like similar growth sort of based on where they're …”
Olark B2B Clients Generate Over $5M Annually From Chat Leads
“If you're a B to B business, we have customers that have generated, you know, upwards of five million dollars a year from leads coming off of chat.”
Olark's Average Customer Pays Under $100 Per Month
“On average, a customer of ours pays us like, you know, in the range of, we'll say under a hundred bucks.”
Olark's Partner Marketing Channel Broke When Partners Built Native Chat
“Well, I think like historically, Olark had a very strong partner marketing channel. And what ended up happening is those partners started building chat. And so what we realized was that while that worked really well in the early days, it no longer works strate…”