The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 8 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Founders should stop trying to reinvent software buying and just embrace sales
“If you're there now trying to figure out how you're going to reinvent how people buy from you, stop. Like, just call it sales, is my advice.”
Founders hitting $10M ARR need a purpose beyond personal wealth to continue
“The one thing that you'll need to figure out when, around about the time you get to ten million, is what do you want from the business? Because at about ten million, you could sell, unless you've taken a shit ton of money if you're bootstrapped and you get to …”
Apple acquired Customer.io's database vendor and refused to renew their support contract
“That this database company ended up getting acquired by Apple. They didn't renew our service contract, and so we encountered this issue where we were trying to scale up, and the entire cluster fell over, and we couldn't, you know, it was really hard to get sup…”
Startups cannot scale on scrappy execution, but systems builders need surrounding teams
“It doesn't make sense to hire the systems builder too early, because they probably need a team around them to help them accomplish all, all the things, but like, you can't scale by being scrappy because it just doesn't work, and everything breaks, and people g…”
Customer.io rewrote its frontend after a breaking pre-1.0 JavaScript framework upgrade
“We were on it before version one, and the difference between version zero point something and version one was so significant that we had to rewrite our application.”
One of Customer.io's first five customers from 2012 remains, surpassing $100k LTV
“And as I was preparing for this talk, one of those companies is still our customer today, and is like a hundred K LTV plus”