Assertion certainty 4/5 debate potential 2/5

Taylor: Jane App's Gross Revenue Churn Is Under 5% Annually

Allison Taylor · 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions · Nov 27, 2018 · at 3:05

Allison Taylor, co-founder of Jane App, discusses customer retention and annual gross churn metrics among small allied health practices.

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“It's under five percent year over year.”

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The claim, plainly

Jane App's gross annual revenue churn rate is under 5%.

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Mentioned

Jane App

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More from Allison Taylor

Assertion Not checkable as stated

Taylor: Jane App Operates With No Sales Staff

“So we've had perfect market fit and really amazing customer service, and we don't have any sales staff.”

Allison Taylor Nov 27, 2018 ▶ 3:10 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

Disclosure

Taylor: Jane App Offers No Free Trial To Its 18,000 Practitioners

“All paying and we don't have a free trial.”

Allison Taylor Nov 27, 2018 ▶ 6:05 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

Assertion Not checkable as stated

Taylor: Jane App Has Never Missed An Internal Financial Target

“We've never not hit our targets. We have a spreadsheet that we created like five years ago when we've hit our targets every time.”

Allison Taylor Nov 27, 2018 ▶ 12:53 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

Assertion Not checkable as stated

Taylor: Jane App's customer acquisition cost is $40

“Our acquisition cost is 40 bucks.”

Allison Taylor Nov 27, 2018 ▶ 13:28 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

Assertion Not checkable as stated

Taylor: Jane App Base Price Is $74 and Average Customer Pays $95

“So our base price is 74, but our average customer right now is about 95.”

Allison Taylor Nov 27, 2018 ▶ 2:42 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

Assertion Not checkable as stated

Taylor: Jane App's First Version Ran On A Clinic's Mac Mini

“And so he built me the original version in about six weeks. We went live. I ran it for a year on a Mac mini in my clinic.”

Allison Taylor Nov 27, 2018 ▶ 5:11 1221 JaneApp Raises $0 Dollars, Passes $4.7m in ARR Helping Patients Schedule Sessions

Taylor: Jane App's Gross Revenue Churn Is Under 5% Annually

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