Salihefendić ignores Doist's poor customer churn compared to SaaS benchmarks
Amir Salihefendić · Todoist Productivity Tool Hits $14m Revenue, Bootstrapped · Oct 31, 2020 · at 20:21
Amir Salihefendić, founder of bootstrapped SaaS Doist, explains his relaxed attitude toward SaaS retention metrics and customer churn to Nathan Latka.
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“I mean, I know that the churn is bad, like compared to the benchmark, but honestly, like, I don't really care that much. Like there's some people inside a company that care more about this than me.”
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