Amit RG, co-founder and CEO of Richpanel, discusses enterprise customer acquisition with host Nathan Latka.
0:00 / 0:03exact quote · 3.9s
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“I have like three, four customers that pay a 100,000 and they've all closed like in the last quarter.”
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More from Amit RG
Insight
Amit RG: Using human agents for repetitive customer support issues is stupid
“If you look at any business, you look at their customer service, customers usually contacting about the same, you know, same seven to eight types of issues, but customers, but business are still using agents to handle these issues. And if you contrast it with,…”
Amit RGFeb 15, 2023▶ 0:54How he hit $2m ARR in 24 months for Ecommerce Support SaaaS, Raised at $20m valuation
Disclosure
Amit RG turned down Y Combinator after raising from Sequoia
“We also got selected by Combinator, but we decided to not go ahead with it. Because this thing happened like one week before YC, YC was all remote. I'm a big YC fan, but it didn't make sense, you know, to dilute so much when we were already getting, they wante…”
Amit RGFeb 15, 2023▶ 3:10How he hit $2m ARR in 24 months for Ecommerce Support SaaaS, Raised at $20m valuation
Insight
Amit RG: Remote Zoom sessions cannot replicate Y Combinator's networking value
“When you go into a thing like YC, the major takeaway or the major benefit is the network and the kind of people you meet. That, that doesn't happen over Zoom calls and, like, those Zoom sessions where a hundred people are coming together.”
Amit RGFeb 15, 2023▶ 3:37How he hit $2m ARR in 24 months for Ecommerce Support SaaaS, Raised at $20m valuation
Insight
Amit RG: Product automation should resolve 95% of enterprise support tickets
“They need to do what Uber has done. They need to do what Amazon has done. They need to get to a stage where the product handles. 95% of the issues and only five percent come to them. When the issue is only five percent, then these people will not be somewhere …”
Amit RGFeb 15, 2023▶ 14:22How he hit $2m ARR in 24 months for Ecommerce Support SaaaS, Raised at $20m valuation
PredictionNot checkable as stated
Amit RG predicts Richpanel customer count will triple or quadruple at $4M ARR
“So when I'm saying that we're going to cross four million, the number of customers is going to like probably triple or quadruple.”
Amit RGFeb 15, 2023▶ 8:02How he hit $2m ARR in 24 months for Ecommerce Support SaaaS, Raised at $20m valuation
AssertionNot checkable as stated
Amit RG: Richpanel is three times more expensive than competitors
“Because we're three X more expensive than the competition.”
Amit RGFeb 15, 2023▶ 8:08How he hit $2m ARR in 24 months for Ecommerce Support SaaaS, Raised at $20m valuation
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