Yusuf West, Head of Growth at HubDoc, discusses customer retention and lifespan metrics with host Nathan Latka.
0:00 / 0:02exact quote · 2.7s
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“Approximately 32 months.”
quote is from the automated transcript, cleaned for reading:
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More from Yusuf West
Opinion
West: Consumer tech startups need to be in Silicon Valley
“Like if you're running a consumer product, you need to be in the Valley. You need to be in the U S”
Yusuf WestDec 16, 2016▶ 15:01EP 510: HubDoc Hits $132k MRR, 1200 Customers, $2M Raised to Help You Accountants Manage Their Documents with CEO Yoseph West
Insight
West: Cloud software cut small business bookkeeping costs by two-thirds
“So I would say today, based on like just purely cloud software, the cost to deliver that, that set of books is now a third of what it used to be.”
Yusuf WestDec 16, 2016▶ 6:01EP 510: HubDoc Hits $132k MRR, 1200 Customers, $2M Raised to Help You Accountants Manage Their Documents with CEO Yoseph West
AssertionNot checkable as stated
West: HubDoc maintains an NPS in the 80s
“And we have an NPS in the eighties, right?”
Yusuf WestDec 16, 2016▶ 8:09EP 510: HubDoc Hits $132k MRR, 1200 Customers, $2M Raised to Help You Accountants Manage Their Documents with CEO Yoseph West
AssertionNot checkable as stated
HubDoc maintains net negative revenue churn in nearly every month
“We've seen that pretty much in every month since it has started charging people.”
Yusuf WestDec 16, 2016▶ 13:13EP 510: HubDoc Hits $132k MRR, 1200 Customers, $2M Raised to Help You Accountants Manage Their Documents with CEO Yoseph West
AssertionNot checkable as stated
West: Australia's cloud accounting market is 3 to 5 years ahead of the US
“But the Australian market is about three to five years ahead of the American market.
Cloud accounting.”
Yusuf WestDec 16, 2016▶ 14:24EP 510: HubDoc Hits $132k MRR, 1200 Customers, $2M Raised to Help You Accountants Manage Their Documents with CEO Yoseph West
Disclosure
West calls Vuru's sale to Wave Accounting a soft landing
“I would say, you know, soft landing.”
Yusuf WestDec 16, 2016▶ 3:13EP 510: HubDoc Hits $132k MRR, 1200 Customers, $2M Raised to Help You Accountants Manage Their Documents with CEO Yoseph West
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