Assertion certainty 4/5 debate potential 1/5

Sailthru's modeled customer lifetime value is just over $400,000

Neil Lustig · 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next? · Dec 15, 2018 · at 10:00

Neil Lustig, CEO of Sailthru, discusses the company's estimated customer lifetime value metrics.

0:00 / 0:03exact quote · 4.0s

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“So I would say the last time we did the model, it was just north of 400,000.”

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The claim, plainly

Sailthru's modeled customer lifetime value was just north of $400,000.

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Mentioned

LTV Sailthru

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More from Neil Lustig

Prediction Not checkable as stated

Sailthru will never lose money again after turning cash flow positive

“We were cashflow positive significantly in Q one. We'll never lose money again.”

Neil Lustig Dec 15, 2018 ▶ 13:17 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next?

Disclosure

Sailthru's average customer pays $120,000 per year on annual contracts

“We engage on an annual basis and our average customer is paying 120,000 dollars a year.”

Neil Lustig Dec 15, 2018 ▶ 5:15 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next?

Assertion Not checkable as stated

Sailthru's average contract value doubled from $60,000 since Lustig joined

“When I started our ACV was about half that.”

Neil Lustig Dec 15, 2018 ▶ 5:33 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next?

Prediction Not checkable as stated

Sailthru is halfway to its target of $200,000 average contract value

“I think we're halfway through this journey of getting to an average customer size, an average relationship size of about 200,000 dollars a year.”

Neil Lustig Dec 15, 2018 ▶ 6:11 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next?

Disclosure

Sailthru currently serves roughly 400 customers

“Roughly 400.”

Neil Lustig Dec 15, 2018 ▶ 6:24 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next?

Disclosure

Sailthru expects 2018 gross revenue churn to be under 15 percent

“So I think our gross churn this year will be south of 15%.”

Neil Lustig Dec 15, 2018 ▶ 7:40 1239 SailThru raised $50m, now profitable, 20% yoy growth, whats next?

Sailthru's modeled customer lifetime value is just over $400,000

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