Insight certainty 4/5 debate potential 2/5

Workplace communication platforms need minimal customization because basic workflows are universal

Stacy Epstein · 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication · Apr 29, 2019 · at 14:02

Zinc CEO Stacy Epstein compares enterprise software trials, contrasting ERP-like tools with standard communication platforms.

0:00 / 0:21exact quote · 21.6s
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“Generally a communication platform is used in generally the same way, right? Like any given user is going to be sending texts, receiving texts, being added to groups You know, being on a conference call, it's very to use. It's easy to implement. There's not a lot of, we've got to tailor it to your process. You communicate like most companies do.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Stacy Epstein

Insight
Frontline workers will not independently download work-specific messaging apps
“Nobody's looking for another messaging or communication app to put on their phone from a user perspective, right? Like even, okay, but this one's work-based. Who cares? You know, I just want to text my buddy. I'm not incented to go put a new app on my phone ju…”
Stacy Epstein Apr 29, 2019 ▶ 8:53 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication
Assertion Not checkable as stated
Zinc relies on outbound marketing because deskless software lacks inbound search
“And this is not a defined market, right? This is not something that's on PG&E's list to buy, right? And so, so they're not searching. They're not typing it into their Google browser. Like, we're still in heavy outbound Market awareness mode.”
Stacy Epstein Apr 29, 2019 ▶ 11:41 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication
Assertion Not checkable as stated
Zinc never needed $250K deployment costs to land big enterprise deals
“250 K at this stage of a company of a cost is a really high cost. So I don't think that that, I mean, I can just tell you right out of the gate, that's probably not necessary to go land some of these big deals. We haven't had to do that.”
Stacy Epstein Apr 29, 2019 ▶ 15:51 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication
Disclosure
Zinc contract values range from $10k to nearly seven figures annually
“Anywhere from 10,000 dollars a year annually to close to seven figures per year annually.”
Stacy Epstein Apr 29, 2019 ▶ 3:20 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication
Disclosure
Zinc charges $10 to $20 per user per month
“10 to 20, depending on what they want, per user, per month.”
Stacy Epstein Apr 29, 2019 ▶ 3:38 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication
Disclosure
Zinc has raised $16 million in venture capital to date
“We've raised sixteen million to date.”
Stacy Epstein Apr 29, 2019 ▶ 6:06 1374 Your Dish Network Repair Man Probably Uses This $1m+ ARR Tool For Communication
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