Susan Hunt-Stevens, CEO of WeSpire, discusses how she structures compensation and responsibilities across her five-person customer success team.
0:00 / 0:04exact quote · 4.8s
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“They are not quota carrying, but they you know are responsible for upsell.”
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More from Susan Hunt-Stevens
Insight
Stevens: Being too nice is ruinous for a company
“This idea that it is okay to be direct with people and to criticize them when they let you down, but you've got to work on that relationship. But that being too nice is actually ruinous for a company.”
Susan Hunt StevensMay 26, 2023▶ 10:41Why You Should Start Measuring Psychological Safety Today
Insight
Stevens: Psychological safety should be measured no more than once a year
“I'm a big believer that psychological safety shouldn't be measured more than annually, because you need to work pretty consistently to get at the core drivers of psych safety.”
Susan Hunt StevensMay 26, 2023▶ 15:04Why You Should Start Measuring Psychological Safety Today
AssertionSupported
Stevens: Google's Project Aristotle found psychological safety predicts high performance
“What they found across Every hypothesis tested, over 200 hypotheses, thousands of people, is those teams with the highest levels of psychological safety were the highest performing teams.”
Susan Hunt StevensMay 26, 2023▶ 2:34Why You Should Start Measuring Psychological Safety Today
Disclosure
Stevens: WeSpire hired a dedicated people leader for just 25 employees
“We actually decided, and we were small at this time. We were to have 25 people. One of our members of CS hand raised to say, I'll be our first director of people, culture, and impact. And so, you know, you don't normally have a full-time HR culture person in a…”
Susan Hunt StevensMay 26, 2023▶ 6:37Why You Should Start Measuring Psychological Safety Today
AssertionNot checkable as stated
Stevens: Micro-inequities, not overt sexism, reduced psychological safety for women
“When we looked at it through a gender, race, income, et cetera lens, women felt significantly less safe, and there were a whole slew of comments of what was happening, and it wasn't what I would call overt sexism. It was all the micro-inequities and the micro-…”
Susan Hunt StevensMay 26, 2023▶ 8:47Why You Should Start Measuring Psychological Safety Today
AssertionNot checkable as stated
Stevens: Hypotheses on country-level psychological safety were dead wrong
“You could very much see differences in, in cultures. But a lot of their hypotheses around where things were more safe or less safe were dead wrong.”
Susan Hunt StevensMay 26, 2023▶ 12:54Why You Should Start Measuring Psychological Safety Today
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