Eric Rea, co-founder and CEO of Podium, discusses small business churn dynamics and baseline failure rates.
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“Small businesses go out of business at about one percent monthly.”
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More from Eric Rea
AssertionNot checkable as stated
Rea: Podium's gross monthly customer churn hovers around 1%
“We usually focus on a net churn, but our gross hovers around about one percent monthly, which in our space is extremely good.”
Eric ReaDec 30, 2016▶ 8:46EP 524: Podium Hits $1m MRR in 12 Months, $4m Raised with 6500 SMB Customers sub 1% Churn with CEO Eric Rea
AssertionNot checkable as stated
Rea: Podium's average customer lifetime value is about $10,000
“So our LTV, our average LTV is about 10 grand. So if you take, it's about three, three year lifetime.”
Eric ReaDec 30, 2016▶ 10:15EP 524: Podium Hits $1m MRR in 12 Months, $4m Raised with 6500 SMB Customers sub 1% Churn with CEO Eric Rea
AssertionNot checkable as stated
Rea: Podium hit $11 million ARR in December 2016
“We just hit eleven million in ARR this month.”
Eric ReaDec 30, 2016▶ 11:31EP 524: Podium Hits $1m MRR in 12 Months, $4m Raised with 6500 SMB Customers sub 1% Churn with CEO Eric Rea
AssertionSupported
Eric Rea: Podium Charges $299 per Month per Location
“So we charge it. 299 dollars a month. And that's per location.”
Eric ReaDec 30, 2016▶ 2:31EP 524: Podium Hits $1m MRR in 12 Months, $4m Raised with 6500 SMB Customers sub 1% Churn with CEO Eric Rea
AssertionNot checkable as stated
Eric Rea: Podium Customers Pay an Average of $400 Monthly
“So average customers paying us about 400 dollars a month.”
Eric ReaDec 30, 2016▶ 2:57EP 524: Podium Hits $1m MRR in 12 Months, $4m Raised with 6500 SMB Customers sub 1% Churn with CEO Eric Rea
AssertionNot checkable as stated
Podium expanded from 15 to 110 employees over 12 months
“End of 20 15. We had 15 employees. And then today we have a 110.”
Eric ReaDec 30, 2016▶ 4:18EP 524: Podium Hits $1m MRR in 12 Months, $4m Raised with 6500 SMB Customers sub 1% Churn with CEO Eric Rea
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