Clyde: Botco.ai averages roughly 130% net dollar retention on renewals
Rebecca Clyde · 400% YoY Growth HIPPA Compliant ChatBot Breaks $60k MRR, $15m Valuation · Nov 18, 2021 · at 16:04
Rebecca Clyde, co-founder and CEO of Botco.ai, details customer retention metrics and contract expansion for the conversational AI platform.
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“So our customers that have renewed this year have all either renewed at a hundred percent or higher. So We have some customers that renewed at 200%. So they actually doubled their subscriptions with us. Some of our biggest customers, that's what they did. And so I would say right now our expansion, our renewal rate, you know, if you average it all out, it's like 130%.”
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