McCarter: Booker's monthly customer churn is below 2%
Josh McCarter · EP 625: Booker $80M Raised, $3.5B in 2016 Volume, $1.5M+ MRR Helping 10,000 Spas and Salons Manage Business and Transactions with CEO Josh McCarter · Apr 10, 2017 · at 14:09
Josh McCarter, CEO of Booker Software, outlines typical SMB SaaS churn ranges and claims Booker beats the lower bound.
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“What I can tell you is that typically SMB businesses are, or SMB SaaS businesses churn at a very high rate, you know, north of two percent, some up to five percent. Monthly, right? Yeah, monthly. I can tell you we are below the low end of that.”
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