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Hyman: Sapia.ai has zero direct churn and 100% renewal rate

Barb Hyman · She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year · May 28, 2022 · at 16:34

Barb Hyman is the founder of AI recruitment platform Sapia.ai, discussing customer retention metrics with Nathan Latka.

0:00 / 0:13exact quote · 13.6s
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“We've had no churn, no direct churn. We have deals with RPOs who are like agency partners, and they've been kicked out, and we've, you know, had to go along with them. But our renewal rate is from our direct customers is a hundred percent.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Barb Hyman

Opinion
Hyman: Google and IBM Watson lack data to match Sapia.ai
“It's something that IBM tried to do with Watson for a couple of decades, but couldn't because they didn't have the data. And even though Google has 10,000 PhDs working in NLP, they can't do it either because they don't have the data.”
Barb Hyman May 28, 2022 ▶ 2:20 She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year
Insight
Hyman: Companies without data scientists on LinkedIn are not doing real AI
“And one quick check that I suggest to businesses is go out on LinkedIn and see whether there are any data scientists. If they're not, then there's not really AI going on.”
Barb Hyman May 28, 2022 ▶ 1:27 She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year
Assertion Not checkable as stated
Hyman: Sapia.ai costs $20 per hire compared to $1,500 for RPOs
“So if you're using an agency, I don't know what it's like in the U S but in Australia, you know, you might be paying 1502 thousand per hire for an RPO. You know, you're paying 20 bucks per hire with our technology.”
Barb Hyman May 28, 2022 ▶ 6:44 She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year
Disclosure
Hyman: Sapia.ai uses no open-source algorithms or products
“Everything we do is proprietary. So we don't use any open source algorithms or products.”
Barb Hyman May 28, 2022 ▶ 2:01 She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year
Insight
Hyman: Training hiring models on CVs and incumbents amplifies bias
“When you're hiring off your incumbents, you risk amplifying existing biases, and secondly, when you're using CV data, you're very likely to amplify existing biases.”
Barb Hyman May 28, 2022 ▶ 4:15 She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year
Assertion Not checkable as stated
Hyman: Sapia.ai has 800M words of proprietary interview response data
“The data that we have that's first party and proprietary data is the responses to those structured interviews. That's now at about eight hundred million words.”
Barb Hyman May 28, 2022 ▶ 3:30 She Hit $6m Bootstrapped for HR Tool, Will Place 200,000 Candidates This Year
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