Every argument clarity score on this site is built from rows on this page. Each
question and answer was assessed with names hidden, the host's own answers included, on
four things from 1 to 5:
directness (does it answer the question asked), coherence (do the ideas follow),
precision (concrete details and clear references), compression (says a lot per word). The weighted
mix (30/30/25/15) is the exchange score. A person's published score averages their exchange
scores on raw tape only, at least 8 of them, shrunk toward the cohort mean.
Full method →
Answered produced feed
D 5 · C 5 · P 5 · Cm 5 5.00
Q I see. I see. Okay. What's the backstory here? When'd you launch?
A Uh, well, we started the company in 2015. My background is in, uh, public safety. I formerly worked as a, a paramedic and also police officer on the east and west coast. So I had a better understanding of what it was like to be a police officer and how to provide that type of customer service. I also had the technology background, having a startup in high school that kind of helped pay my way through college. So I combined my love for technology and public safety in 2015 with two co-founders, one who was also in policing and another one who was on the technical side of things. Uh, and we launched for our first customer in 2016. And ever since then, we've been growing considerably.
AI assessment note: “we started the company in 2015... launched for our first customer in 2016.”
Answered produced feed
D 5 · C 5 · P 5 · Cm 4 4.85
Q And why do they need to use you for this versus sort of an instant of Twilio's, you know, SMS texting API?
A Well, in order for this process to be automated, you need to have a basically all-in-one system that integrates with the data systems that they're using today. For me to be able, you know, for, for, for our, for our platform to be able to send out a survey to someone Who just recently interacted with the police officer because they call nine one or the revictive crime, whatever the circumstances we need to be able to connect to intelligently connect to the dispatch systems that they have or the records management systems that they have. So those messages can go out and that they, every single survey that comes back can be attached to an interaction, which we have a record of. So all of those surveys, for example, we have, uh, you know, a plan of action because we know it's in reference to this officer. This now one call, this, this report, whatever the circumstances, this traffic stop, because we have that integration in place. And you can't just do that with like, let's say SurveyMonkey or Twilio by itself. You have to build a platform that works with these configurations and then uses those integrations to do this automatically.
AI assessment note: “you can't just do that with like, let's say SurveyMonkey or Twilio by itself.”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q Less than a hundred K. And did you, what did you learn from that first sort of a hundred K was your, were you too cheap, too expensive sales motion longer than you thought shorter? What surprised you?
A Um, well, I mean, focus on doing a couple of things really well, I think is that of life. I mean, just everyone knows this lesson, but it was just really, you know, shown to us that doing a couple of things really well is more important than doing a bunch of things kind of okay, just to try and catch as many customers as you can. Um, so I wouldn't say that we, you know, pricing was necessarily an issue. Uh, it was more so just making sure that we found that what we were doing is really good for those particular customers. And then trusting that that referral process And the network effects of that, especially in regional gov tech will work out as intended. And that's essentially what ended up happening.
AI assessment note: “doing a couple of things really well is more important than doing a bunch of things”
Answered produced feed
D 5 · C 5 · P 4 · Cm 4 4.60
Q Okay. That's a big moment to decide to sell. Why'd you decide to sell?
A You know, we got a couple offers and we didn't really want to sell. And I basically told the folks that we were talking to, um, here's the only way we would do a deal. It would have to be structured in a way that allows us to have upside to continue moving forward in the business, et cetera. Uh, so that we can all kind of, including all of our shareholders can, you know, can enjoy this growth now that we're at this inflection point. Uh, and lo and behold, the, uh, the buyer of the company said, okay, And they put something together, uh, that actually made sense and was what we asked for. And then they never changed the goalposts. Um, you know, we've gone through processes like that in the past where, uh, potential buyers, you know, come up with an interesting deal and then, okay, we might entertain this. And then down the line that ends up changing considerably, this was a class act buyer, uh, you know, strategic, uh, and I can tell you right now, it's a public safety company called versa term. Um, and they stuck to their, you know, their words and said, Hey, this is what we'll do. We, you know, it was what we asked for and that was it.
AI assessment note: “they put something together, uh, that actually made sense and was what we asked for.”
Not addressed produced feed
D 2 · C 4 · P 3 · Cm 4 3.15
Q Understood. And what are these agencies paying, uh, you per month on average to use the technology?
A Uh, well, we do yearly contracts and in some case, multi-year contracts. Uh, the pricing is based off of how large the agencies are in terms of their sworn size is the term sworn size would be how many, you know, police officers or deputy sheriffs they have, you know, work in the fields, et cetera. Um, to, to be able to get a sense of how much data is going to go in and out, how many customers are they likely interacting with on a daily basis? And they pay an annual fee based on that. And that covers the entirety of the platform, or they can purchase it kind of all a cart module by module. They can decide we only want to Send messages to now one callers or crime victims. For example, they can decide that they want to specifically do, you know, uh, surveys or they want to have a module on their website, which allows people to go and track the status of their case directly from the police website. They can pick and choose or they can take the old platform platform. And that's what, you know, basically how we set up the annual fee.
AI assessment note: “The pricing is based off of how large the agencies are”
Not addressed produced feed
D 2 · C 3 · P 2 · Cm 2 2.30
Q Now, if you were doing, or you're north of one 60 a month today in terms of revenue, where were you exactly a year ago? So we can calculate a growth rate.
A Um, well, about a year ago, we were in the throes of kind of coming out of the fight, like the super scary municipal budgetary impacts of COVID. Um, and we're starting to realize, okay, you know what? We can still make things happen and we can still sell. We had a major customer come on board, um, uh, you know, major city that doubled our revenue, almost doubled our revenue overnight, uh, in Q one of Um, and then coming into Q three of 20, 20, 20, we saw continuous growth. That was a little bit more quarter over quarter than we had seen previously in the year before. And we think it would have been better without COVID of course. Um, but then that's when we started realizing that, uh, you know, from a municipal standpoint, which is where we make most of our money. Um, you know, we, we're going to be okay. Like the, the, these cities are not going bankrupt. In fact, in some cases they have surpluses of cash. They over, you know, a competent, you know, from a budgetary standpoint, plus the stimulus was coming. We realized that in Q four, um, you know, with, with how the election turned out that some of these cities are going to have a little bit more money than they know what to do with. Um, and that changed things for us a little bit more. So we've just been growing pretty much steadily quarter over quarter. Um, and I will say that the years prior, you know, we had five X year o…
AI assessment note: “we've just been growing pretty much steadily quarter over quarter”
