Q Do you touch anything of what, like, an intercom or a drift does with conversations on websites, or you only do the conversations on social?
A Uh, well, we'll do conversations anywhere, but predominantly has been on Branded properties like the brand's Facebook page, anything they want on Twitter, their blog. So it's Facebook, Twitter, Instagram, YouTube, G+, lots of messaging platforms now, Facebook Messenger, email, web chat, in-app chat. The key thing for us is there's conversations going on. We have some clients who suck in emails with it. Um, so it can do a lot of things like that. It can actually sweep the whole general social web, like social listening products, but we don't really use it for that. If we have a client who really wants to do that, we use something like a brand watch, which has certain types of analytics for general social web. If you're looking for buzz and measuring that, but if you want to manage those social web conversations, where you're really going to engage with them, case manage with them, organize and know what's going on. Then you use our platform.
AI assessment note: “we'll do conversations anywhere... lots of messaging platforms now, Facebook Messenger, email, web chat”