The Exchanges

Every argument clarity score on this site is built from rows on this page. Each question and answer was assessed with names hidden, the host's own answers included, on four things from 1 to 5: directness (does it answer the question asked), coherence (do the ideas follow), precision (concrete details and clear references), compression (says a lot per word). The weighted mix (30/30/25/15) is the exchange score. A person's published score averages their exchange scores on raw tape only, at least 8 of them, shrunk toward the cohort mean. Full method →

Dave Carruthers no published score: no usable exchanges on raw tape, and a fair score needs 8+ record → ← everyone

Every exchange below was scored with names hidden, four dimensions each from 1 to 5. An exchange's score is 0.30·directness + 0.30·coherence + 0.25·precision + 0.15·compression. The published score averages the raw tape exchange scores and shrinks small samples toward the cohort mean, so five great answers can't beat twenty good ones. Produced feed rows count only toward coarse estimates, never toward a full score.

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2exchanges match
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Answered produced feed D 5 · C 5 · P 5 · Cm 4 4.85

Q set that incentive structure though? Cause I can tell you every time I go into CVS, they say, Hey, at the bottom of the coupon, go take our quiz. We want to know what your experience was like. I never, ever, ever have actually done it. So how are you actually getting consumers to go in and take the time to send that and answer that question from Burger King?

A Yeah, so there's a couple of ways. So with our, with our mobile app, the incentive is, is cash. Cash is always king. You know, people don't want vouchers or the chance to maybe win an iPad, you know, one in a 20,000 or whatever. So, um, consumers are rewarded with cash rewards. You know, the typical reward for taking a survey is like 15 to 20 pence for like 20 minutes work, which is why there's such a big problem with doing that. So we made our kind of video response a premium response. We pay about a dollar to a dollar 50. For each response that people leave, and when they get to 15 dollars, they can, they can cash out. Um, the other way our technology is being used is we're actually, rather than people having to download an app and sign up to be part of our panel, um, brands like Burger King or CVS can actually drop our technology into their surveys, um, that are promoted on the receipt to allow video within there. But where our view is, is that, you know, no one wants, as you said, you never took the survey because it's like 30 questions, it's all about the brand and what they care about. If you just want to give some feedback, you want to talk in that way. And what we found is that people tell you about six to eight times more just by talking, you know, they find it far easier to articulate themselves, um, verbally than they do in a kind of written form.

AI assessment note: “with our mobile app, the incentive is, is cash. Cash is always king.”

Answered produced feed D 5 · C 5 · P 4 · Cm 4 4.60

Q Dave, that seems like huge, huge friction. Have you had success getting people to download that?

A Uh, yeah. I mean, we, yeah, we have thousands of users using the app every day. Um, so I mean, obviously there's a financial incentive, but people don't have to do that, you know, in terms of like the CVS, um, version you meant like survey that you mentioned. So I would say that was where we started the journey as a company. Hey, let's build an app and let's give, um, yeah, these brands access to consumers. But what became obvious to us was A lot of our first client was actually Manchester City Soccer Club. They said, hey, we're already doing these surveys. Can you put your technology into these surveys? So we developed a way to put our video capture into essentially any data collection, survey collection thing. And now all of a sudden our total addressable market was any survey in the world. And what we've really become is the kind of gold standard for video into any survey. So all of the big survey platforms, you know, whether it's Qualtrics, Cypher, SurveyMonkey, Whatever. If, if customers want to put video questions into those platforms, they're coming to us, embedding our tech, because on the back end, we've got really kind of great analytics, um, on the back end to kind of, um, sort through all of that and structure.

AI assessment note: “yeah, we have thousands of users using the app every day.”

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