Yuri Ferber
7 statements across 2 episodes · 5 bullish · 0 bearish · 1 people on the record · first statement Sep 29, 2021 by Yuri Ferber · across every show →
On the record as a speaker too: Yuri Ferber's record, appearances and statements → this page counts the times other people say the name.
Everything said about Yuri Ferber, oldest first
Sep 29, 2021
Sep 29, 2021 neutral
Sep 29, 2021 bullish
Sep 29, 2021 positive
Jul 13, 2023 positive
Ferber: Domain-specific CS segmentation dramatically reduces vertical SaaS churn
“In my opinion, too, if you are a vertical B to B, you must have segmentation in your customer support and your customer success teams. This is going to, so your, both teams will need to have domain expertise on what you do. So, If they talk the same language o…”
Jul 13, 2023 positive
Ferber: Customer success should handle upselling while sales focuses on acquisition
“And customer success, by the way, customer success for me is, ah, they are the guys that upsell. So again, going back to that example, you have a product, you partner with another company to, ah, add their product to your offer, offering. Who does that? In my …”
Jul 13, 2023 positive
Partner before acquiring to validate SaaS product fit without upfront capital
“So, the advantage of the, of doing this way is that you don't need money to acquire these guys as when you buy the company you have to, of course use money, but if you partner now and buy later, you can experiment if that product really has a market fit with y…”