customer success reps

1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Feb 25, 2021 by Derek O'Carroll · across every show →

Everything said about customer success reps, oldest first

Feb 25, 2021 negative

Insight

Hard sales quotas for CS incentivize short-term decisions that harm LTV

“And then they make decisions for the short term and it does not, not good outcome for lifetime value.”

Derek O'Carroll Feb 25, 2021 ▶ 11:54 Brightpearl $33m Raised, $105m Valuation, $18m Revenue, Targeting $25m by EOY

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customer success reps

Everything said about customer success reps, oldest first

Turn any episode into a week of clips.