customer experience map
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jun 22, 2023 by Rory Codrington · across every show →
Everything said about customer experience map, oldest first
Jun 22, 2023 positive
Codrington: Cost-mapping customer experience stages reveals expensive delivery moments
“So when we come back to the swim lane sort of, ah, experience map that we've got already, we can actually go in there and start attributing cost to each stage of these as well. So we can get real granular around what are the expensive parts to it, and particul…”