Aneto Okonkwo
9 statements across 1 episodes · 3 bullish · 0 bearish · 1 people on the record · first statement Apr 25, 2023 by Aneto Okonkwo · across every show →
On the record as a speaker too: Aneto Okonkwo's record, appearances and statements → this page counts the times other people say the name.
Everything said about Aneto Okonkwo, oldest first
Apr 25, 2023
Apr 25, 2023
Okonkwo: Multi-product SaaS footprint protects vendors from budget cuts
“In these current economic times, everyone's looking at their budgets, they're slashing, they're cutting their vendors, so the more solutions, the more footprint you have an organization with more solutions, the harder you are to kill, basically.”
Apr 25, 2023 positive
Okonkwo: Chatdesk achieves an 80% pilot-to-paid conversion rate
“It's really, so we don't mind getting a customer, and we know that our pilot-to-paid conversion rate is 80%, so if they have a successful pilot, like, they're gonna be a paying customer, and if they're a paying customer, we're gonna upsell them.”
Apr 25, 2023
Okonkwo: Companies must stabilize customers before attempting upsells
“You kind of have to stabilize the customer, get them into a rhythm. They're good. Everyone's feeling good. Everyone's happy. The next couple of meetings, let's say a couple months down the line, hey, let's talk about upsell. So that you're in a good place. The…”
Apr 25, 2023
Okonkwo: Never build requested features without budget and a signed contract
“The final thing is, people will tell you to solve all these things, But only solve the ones that they have budget for. Because I made all these mistakes where we said, oh, if we build this feature, then they'll buy, and they didn't buy. No. Pay me first. Sign …”
Apr 25, 2023 positive
Okonkwo: Seasonality and Product Launches Unlock Enterprise Upsell Budgets
“So, because when there's this seasonality, that's when budget gets unlocked. That's when approvals are done. Oh, we need to get ready for the season. So we need all these tools and all these software. It's much easier to upsell in those times. If there's a new…”
Apr 25, 2023
Okonkwo: Pre-contracting unbought solutions upfront removes friction for future upsells
“Even if we've only been negotiating and contracted on one of the solutions, we want to pre-contract ahead of time for all the other solutions, so that there's no future negotiation, and it's also a way to educate the customer.”
Apr 25, 2023
Apr 25, 2023 positive
Okonkwo: Client leadership changes are massive upsell opportunities, not churn risks
“When there's a new champion, like a new head of customer service, that's an opportunity to upsell. Because we can reposition it, re-explain it. The new person doesn't even know what we were doing before. So we can say, oh, actually, yeah, we were about to star…”