Disclosure certainty 4/5 debate potential 2/5

Landsman: HelpSpot SaaS deploys isolated AWS nano servers per customer

Ian Landsman · Episode 734 | The 20 Year Bootstrapper (With Ian Landsman) · Oct 8, 2024 · at 21:11

Ian Landsman, founder of HelpSpot, explains to Rob Walling how HelpSpot transitioned its legacy on-premises architecture into a cloud SaaS offering without building a multi-tenant code base.

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“How HubSpot SAS version runs is actually everybody gets a tiny AWS like nano server and everybody's on their own server. We do have a centralized like big database, RDS database with like multi-failover and all that stuff. But we basically deploy it as your own little HubSpot server. And so we don't have to make the database work for multi-tenant and all these things.”

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