Intercom Defines AI Support Resolutions Differently Than 98% of the Market
Nick Francis · Episode 839 | The Journey Growing Help Scout to $35M ARR · Jun 30, 2026 · at 28:33
Nick Francis, co-founder of Help Scout, criticizes how competitor Intercom measures and bills for AI customer support resolutions.
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“The way Intercom, for instance, defines an AI resolution is not the way 98% of the market actually defines an AI resolution.”
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