“When you build your company policies around the lowest common denominator, You end up punishing everybody, and you end up ultimately punishing your company.”
quote is from the automated transcript, cleaned for reading:
filler sounds and stutters are removed, nothing is rephrased. names can be misheard
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Insight
Berkowitz: High Performers Will Not Slack Off Under Flexible, High-Trust Policies
“If you have high performers on your team, in no way are they going to do that, because high performers, they want to perform. I mean, they want to take pride in the craft of their work, and they want to do great stuff”
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Berkowitz: Tracking hours worked is a meaningless proxy for output
“Hours as a proxy for getting work done is totally meaningless.”
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Berkowitz: Founders Should Tell Employees the Same Information as Co-Founders
“A trustful approach is you share all of that with your employees. So they feel like they are partners in the business. I mean, you tell your employees the same thing you would tell your co-founders.”
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Disclosure
Berkowitz: Managers should mandate employees share three complaints in 1-on-1s
“In our one-on-ones, I would basically say, you have to complain about three things in this one-on-one, and one of them has to be something about me. So I basically force them. You cannot say nothing.”
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Insight
Berkowitz: Lack of leadership transparency drives more turnover than honest bad news
“If you are not transparent with your employees and telling them what's really going on, they will write their own stories and you'll, you'll lose far more people who just sort of imagine that things are terrible than just telling the answer.”
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Insight
Berkowitz: Eliminating mandated hours increases employee willingness to work flexible schedules
“When you stop saying these are the specific hours that you must work, people will give you a lot more flexibility in terms of what they are willing to work on.”
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