Procurement Express

“We do have a bump in churn after we do this, for sure. It does exist, but it's always the people who were just never onboarded in the first place.”

“Yeah, we did take an angel round actually, so we have like a five angel investors, yeah, in 2016, and but we have about 25 people, and we're in and around a two million ARR in revenue mark”

“I will say that, you know, price has become more of an issue. I think we've all seen that anecdotally and also in terms of Purchasing volumes has gone down. An average dollar sale in the system has gone down. Now all on aggregated data is BS. So maybe I could,…”

“Now we have about 300 customers all around the world, half in the States, half everywhere else, and we handle about three billion dollars in spend for those customers each year, and that's what we do.”

“If I was to start our product today, there's no way we would have enough money to compete with the other people like ourselves in the market, because the ACVs have become high enough to support more expensive marketing channels. They've pushed up Capterra, pus…”

“When we do a price increase, it's always some variation of this, which is, you know, What we're going to do for you in 2023 and our lowest price increase ever. So I'm not hiding the fact that we're doing a price increase. I personally love that line because it…”

“New customers to come on September, we do our price increase. We normally say exactly that. It's like between five and 10%. Last year it was eight percent.”

“Increasing the prices also pushes your team say, Hey, listen, I've got to write this email next year, a better price increase. So Let's think about that. What's going to be a no brainer when I write the email about, hey, they're charging us extra two bucks a u…”

“If you're just increasing your prices and you're not thinking about it, at a certain point, you change the nature of your customers. So you might go from prosumer to mid-market, you suddenly might go from mid-market to enterprise, and then that changes how you…”