Klarna
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Oct 8, 2024 by Ian Landsman · said 3 times in 1 episodes since 2024 · across every show →
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2024 3 mentions in 1 episode
Everything said about Klarna, oldest first
Oct 8, 2024 neutral
Landsman: Klarna's AI support worked due to narrow queries and poor ratings
“Klarna got a lot of press for moving almost all their support to AI. But again, that is a very particular use case where they don't have a lot of different types of questions. Basically, it's like, I want a refund. Like, how do I pay my bill? So I think a very…”