retention
2 statements across 2 episodes · 2 bullish · 0 bearish · 2 people on the record · first statement Sep 21, 2023 by Jay Clouse · across every show →
Everything said about retention, oldest first
Sep 21, 2023 positive
Jay Clouse: Improving member retention beats optimizing top-of-funnel acquisition
“I think retention is the golden metric of if you have a good membership and if you feel like your retention is low, then that is a signal to focus on investing in the experience and making it more retentive because it's better to make the product more retentiv…”