Phil Goodwin, co-founder of design subscription agency Jamm, reflects on the operational differences between his solo freelancing days and building a productized design business.
Insight
Clients Spending $160K on Agencies See Design Quality Decline Post-Handoff
“And so you'd see someone spend, you know, a 120, a 160 K right on brand and web and product, all this stuff. And then you see, you kind of watch from afar and you see the quality, like after we stopped working with them, right. Cause it was expensive, right. T…”
Assertion Not publicly verifiable
Acquirer Napkin Previously Bought a Design Subscription Business at Lower Price Points
“They actually purchased a subscription business years ago design business, but at a different, a little bit different scale of price point. I think the price point of the business they had purchased before was about a, you know, 100 to a thousand dollar a mont…”
Assertion Not checkable as stated
Jamm Retained Day-One Clients Across Its Two-and-a-Half-Year History
“We've literally had some clients at jam who started with us the day we started and they're still with us. To this, two and a half years later, and they've kind of scaled and used Jam at different capacities.”
Disclosure
Jamm Limits Clients to One Active Task With Two-Day Turnarounds
“So the standard process, the way we go is, is two business day turnaround on a task update. So everything's in Trello, right? So you have like a backlog, you can kind of build out and clients, clients manage all their own boards. So we don't move Cards around …”
Disclosure
Jamm Operates Entirely With Independent Contractors and Zero W-2 Employees
“Everyone's an independent contractor at JAMS, so there's no, like, W-II employees”
Assertion Not checkable as stated
Napkin's Acquisition of Jamm Originated Through the Platform Acquire.com
“You guys brought, ultimately, the guy who, you know, initially reached out, came through acquire, and kind of connected us with napkin”