Phil Goodwin, co-founder of productized design subscription agency Jamm, explains the company's operational model and client task management system.
0:00 / 0:18exact quote · 18.3s
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“So the standard process, the way we go is, is two business day turnaround on a task update. So everything's in Trello, right? So you have like a backlog, you can kind of build out and clients, clients manage all their own boards. So we don't move Cards around for people. And we tell them all this and sales calls and things, but they'll create their tasks. They can have one task at a time per subscription.”
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More from Phil Goodwin
Insight
Clients Spending $160K on Agencies See Design Quality Decline Post-Handoff
“And so you'd see someone spend, you know, a 120, a 160 K right on brand and web and product, all this stuff. And then you see, you kind of watch from afar and you see the quality, like after we stopped working with them, right. Cause it was expensive, right. T…”
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Insight
Solo Freelancing Through an LLC is Owning a Job, Not a Business
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AssertionNot publicly verifiable
Acquirer Napkin Previously Bought a Design Subscription Business at Lower Price Points
“They actually purchased a subscription business years ago design business, but at a different, a little bit different scale of price point. I think the price point of the business they had purchased before was about a, you know, 100 to a thousand dollar a mont…”
Phil GoodwinDec 16, 2025▶ 16:04Why Buyers Wanted THIS Design Business
AssertionNot checkable as stated
Jamm Retained Day-One Clients Across Its Two-and-a-Half-Year History
“We've literally had some clients at jam who started with us the day we started and they're still with us. To this, two and a half years later, and they've kind of scaled and used Jam at different capacities.”
Phil GoodwinDec 16, 2025▶ 7:20Why Buyers Wanted THIS Design Business
Disclosure
Jamm Operates Entirely With Independent Contractors and Zero W-2 Employees
“Everyone's an independent contractor at JAMS, so there's no, like, W-II employees”
Phil GoodwinDec 16, 2025▶ 13:30Why Buyers Wanted THIS Design Business
AssertionNot checkable as stated
Napkin's Acquisition of Jamm Originated Through the Platform Acquire.com
“You guys brought, ultimately, the guy who, you know, initially reached out, came through acquire, and kind of connected us with napkin”
Phil GoodwinDec 16, 2025▶ 19:39Why Buyers Wanted THIS Design Business
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