Negative concierge feedback at Wander directly alerts the CEO on Slack
John Andrew · How Wander Raised Over $100M+ to Reinvent Luxury Travel · Sourcery with Molly O'Shea · May 28, 2025 · at 13:10
John Andrew, founder and CEO of luxury rental platform Wander, explains how the company handles customer dissatisfaction in real time.
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“Versus at Wander, literally, like we have a button in, in the concierge chat, like a thumbs up or a thumbs down, and when you hit that thumbs down button, it doesn't go into the ether, like it actually pings me on Slack.”
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