Rubrik CPO: Software vendors are rightfully blamed for customer configuration errors
Chief Product Officer, Rubrik · Shipping Enterprise AI Agents with the CPOs of Rubrik, Glean, and Harvey · Sep 2, 2026 · at 26:18
Rubrik's Chief Product Officer discusses liability and customer accountability with Jason Lemkin during a discussion on enterprise software and AI agents.
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“At the end of the day, we're still responsible. Even when a customer makes a mistake and something isn't working, they blame us and rightfully so. They should. It's our responsibility to make it obvious what the right choices are.”
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