Muralidharan: Customer feature requests diametrically contradict actual product usage behavior
Anu Muralidharan · Unlock Profitability and Growth - The Key Strategies of Expensify's COO Anu Muralidharan · Oct 13, 2023 · at 4:47
This episode carries Anu Muralidharan's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Expensify COO Anu Muralidharan argues against relying on customer surveys and closed-door lab testing to define product-market fit.
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“What people say they want, what they say is indispensable, and what they tell you about how they'll use a product is just phenomenally different from how they actually end up using the product, and from their willingness to try something versus, you know, propensity to leave based on the lack of something is all diametrically just opposite.”
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