Rangan: AI will not reduce support headcount to zero
Yamini Rangan · AI and The Future of Sales, Marketing & CS with HubSpot CEO Yamini Rangan · Jun 4, 2025 · at 14:08
HubSpot CEO Yamini Rangan rejects claims that AI agents will completely replace human support personnel.
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“I don't think there's a lot of hype and there's a lot of you'll get to zero headcount. I don't believe that to be the case. I think there's tremendous value in working with agents, reinforcing the learning, but also having humans Really read the particular case and be involved. So I think there will still be humans augmenting the work that AI is doing and vice versa.”
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