Rob Giglio, Chief Customer Officer at Canva, describes how Canva structured its enterprise sales motion after operating primarily as a product-led growth business.
“And for the record, we did pick Winning by Design. We are using Spiced. We have a little bit of a Canva flair on it.”
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More from Rob Giglio
Insight
Giglio: Transitioning from PLG to SLG is much easier than vice versa
“We all know it's a lot easier to go from PLG to SLG than to go from SLG to PLG.”
Rob GiglioJul 10, 2025▶ 10:35AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO
Insight
Giglio: Separating enterprise CS and PLG touches divides teams solving identical problems
“Many of you might work in organizations where you have a customer success team. That's like the high touch customer success team. And then oftentimes what happens is there's a marketing organization or a product organization that is doing customer touches to y…”
Rob GiglioJul 10, 2025▶ 19:50AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO
AssertionSupported
Canva grew from 170M to 230M MAUs under Rob Giglio.
“At the time. Canva was like, Maybe a hundred and seventy million monthly active users. We're at two hundred and thirty million monthly active users now.”
Rob GiglioJul 10, 2025▶ 8:34AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO
Disclosure
Canva defines monthly active users by completed designs, not app opens
“We at Canva try really hard to make sure that when we say monthly active use, it's actually completing a design. So it's not just opening something and starting, it's opening something and finishing, feeling like they've completed it. It's been shared with som…”
Rob GiglioJul 10, 2025▶ 9:08AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO
Insight
Giglio: Companies adding enterprise sales should not create separate sales cultures
“The thing that was really, I think as anybody who's a founder in here, the thing that really mattered a lot was like, don't have two different cultures. Don't build an enterprise culture over here with like all the downsides of what we think of as enterprise c…”
Rob GiglioJul 10, 2025▶ 13:46AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO
Insight
Giglio: Effective journey mapping tracks individual users from awareness to loyalty
“I think the difference between those that talk about it and those that do it well are the ones who do it well actually start to embed the tracing and tracking of a customer journey from the very first point of awareness all the way through some expression of l…”
Rob GiglioJul 10, 2025▶ 18:08AI and the Bottom Line, How Canva Turns Freemium into Conversions with Canva's CCO
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